Refund policy

Refund Policy:

Returns: If you are not completely satisfied with your purchase, you may return the item(s) within 28 of receiving your order. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Refund Process: To initiate a return, please contact our customer support at support@redpandagaming.com.au with your order number and reason for return. Once your return is approved, you will be provided with instructions on how to return the item(s). Upon receiving the returned item(s), we will inspect them and process your refund.

Refund Timeframe: Refunds will be processed within 5-7 business days after the returned items are received and inspected. The refund will be issued to the original payment method used for the purchase.

Exchanges: We currently do not offer exchanges. If you need a different size or product, please return the unwanted item(s) and place a new order.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will provide instructions on how to return the item, and a replacement will be sent upon verification of the issue.